Terms & Conditions
The Company means Able Print & Promo Ltd Limited. The customer means the firm, person or anyone who has contracted to purchase goods from the company.
Setups vary. All promotional product set up charges depend on how many colours are in your logo. For example, if you were printing 2 colours on a pen it would be 2 colours = 2 films. Our company is not liable for errors or variations in the finished work where such errors or variations were contained in the proof approved by the customer.
Garments we supply are fully warranted to the original owner against defects in materials and workmanship for a period of up to 3 years from the date of original purchase excluding normal wear and tear. If a product fails as a result of a manufacturing defect within this 3 year period we will repair the product, without charge, or replace it, at our discretion. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear or the natural breakdown of colours and materials over extended time and use.
All pricing excludes GST. Quotes will be provided for quantities above maximum quantity price list upon request. All orders placed with Able Print & Promo are to be in writing.
While we do our best to make sure that all pricing on our website is up to date it is only indicative and should not be assumed to be the true price. For an estimate please contact us.
For embroidery of logos we require a vector based eps or ai file
For screenprinting, pad printing, engraving, badging, embossing and foil printing we require a vector art file with text converted to curves. We prefer an EPS or AI file.
For flags, banners and pullup displays we prefer vector based eps, pdf, or ai files. Fonts must be converted to Paths/Curves/Outlines as we need to edit graphic files to lay up for printing. All links must be embedded. Files need to be supplied in CMYK not RGB. Please provide PMS colours. Colour matching is as close as possible to the PMS colours supplied. Neutral Greys are best achieved with Black (K) tints only not CMY colours in the mix. Files should be supplied at full size 100% at 150 dpi, the printed files are reflected in the quality of the files supplied. Please supply a low resolution jpeg image of the design with the artwork as outlined above.
PMS colours (pantone codes) are to be provided with artwork. If PMS colours are not provided the closest colour match will be made.
Should the client's artwork provider charge us for supplying the artwork, this cost will be on charged to the client.
Art we prepare will be submitted for approval on our Art Approval Sheet by email and should be returned ASAP. Delivery times stated start from the date signed art approval is received from the client.
The client may elect in writing to for-go proofs. If so, goods supplied are at the client's risk and no claim will be considered.
RETENTION OF TITLE
All goods remain the property of Able Print & Promo Limited until they have been paid for in full.
Insurance on goods in transit is at the client's risk.
CREDITS / CLAIMS / RETURNS
In the unlikely event of a claim, only written claims within 14 days of invoice date will be considered. Returned goods will not be accepted unless we have acknowledged your claim in writing and advised the client to return goods. Goods must be returned before credit is issued.
ALTERATIONS / CANCELLATIONS
Once placed, an order cannot be cancelled unless agreed in writing by able print and promo Limited. All charges incurred will be invoiced.
All instructions to be in writing. We do not accept verbal purchase orders or instructions.
DISCLAIMER - INDENT ITEMS
Prices quoted on imported products may fluctuate due to the fluctuations in the exchange rate and freight costs. Unless specified importing charges are additional and exclude sea or airfreight, customs duty, clearance charges and local freight.
CATALOGUE & WEBSITE IMAGES
Colours of items shown in catalogues & on our website are only indicative and must not be used for exact colour match. Always ask for a sample from current shipment.
please contact us if you have any queries
Able Print & Promo Ltd
Email [email protected]